Just Say Thanks, a Hometown Story

14 04 2009

I have earlier recommended the book Fearless Change. Here is one of my  [HomeTown Story]* about [Just Say Thanks]**.

In one of the companies I worked in there were an “internal Service desk”. There was a huge amount of frustrations about this function probably because they didn’t have time enough to solve the huge amount of problems reported. Most work was done to the one screaming highest or with most managers on CC on the reported issue.

It was normal with weeks of waiting time and a really poor service where most of the time nobody told you when the finally actually did resolve the issue.

Then suddenly of some reasons I don’t know about, I one day got a response about my issue in a reasonably time after sent it in, they told me they worked on it, and a hour or so later I got the message that my issue was solved.

I was sincerely appreciating this fast handling and rich communication around the issue, and I did send a mail to thank them, and I did put on there boss on the CC.

Magic, absolute magic from now on every time I send in a request I got a quick answer and help to solve my problems. And every time I send them a “thank you” for the help and the quick handling even if they just did what the supposed to do.

This went so long that it ended up with my colleague in my department asking me for help when they needed help from the internal service desk.

“Why do you always get help?”

“Please Michael can you send a mail to service desk so I can get some help on my issue”

I do now have the insight on why the story ended up this way.

*[ HomeTown Story] To help people see the usefulness of the new idea, encourage those who have had success with it to share their stories.

**[Just Say Thanks] To make people feel appreciated, say “thanks” in the most sincere way you can to everyone who helps you.


Just Say Thanks

23 02 2009

Thank you Mary Lyfearlesschangenn Manns and Linda Rising for your book.

Fearless Change

Patterns for introducing new ideas

This is a great book about introducing ideas written in the pattern format.
Changes will always be hard but this book will for sure help you in your work.

The book covers 48 named patterns and as I see it, many of the patterns is to a great use in many situations in life not only in the “introducing ideas” area.

One example is the pattern “Just Say thanks
To show your appreciations, say Thanks in the most sincere way you can to everyone who helps you

I could go on and on with things from the book, but I will instead recommend you to read it.

And don’t forget to:

Make it a habit to, appreciate help.
Make it a habit to, always say thanks.

Thank you for reading 🙂

Here is a link to amazons :Fearless Change: Patterns for Introducing New Ideas

Web page for the book:

Linda Rising: http://www.lindarising.org/
Mary Lynn Manns: http://www.cs.unca.edu/~manns/